Privacy Policy
Effective Date: June 24, 2026
At Pesan Hantar, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and share your information when you use our platform to order food and arrange deliveries.
1. Information We Collect
When you place an order on Pesan Hantar, we collect the minimum amount of information necessary to ensure your food is prepared and delivered accurately. This includes:
- Contact Details: Your full name, email address, and WhatsApp/phone number.
- Delivery Data: Your full delivery address, postcode, and precise GPS coordinates (Latitude/Longitude) generated via our map interface.
- Order Details: The items you purchase, special instructions or notes to the kitchen, and your total order value.
- Payment Information: We do not store your credit card or banking details. All transactions are securely processed through our encrypted third-party payment gateways.
2. How We Use Your Information
Your data is used strictly for fulfilling your order and improving your experience on our platform:
- Order Processing: To send your chosen vendor your order ticket so they can start cooking.
- Live Tracking: To send automated email updates regarding your order status, including a secure, unique link to track your delivery live.
- Customer Support & Communication: To allow vendors to contact you (e.g., via WhatsApp or phone) in the event an item is out of stock and requires a dish swap (Tukar Lauk).
3. How We Share Your Data
Because Pesan Hantar operates as an automated dispatch platform, we must share specific pieces of your data with trusted third parties to complete your delivery:
- Our Partner Vendors: The specific restaurant or shop you order from receives your name, phone number, and delivery address. This allows them to manage your order, print kitchen receipts, and contact you if there are menu issues.
- Lalamove (Delivery Partner): To instantly dispatch a rider, our system securely sends your name, phone number, delivery address, and GPS coordinates to the Lalamove API. The assigned rider will use this information to navigate to your location and call you upon arrival.
- Google Maps API: When you enter your address at checkout, we process it through Google Maps API to determine your exact location and calculate the delivery distance.
4. Data Security & Tracking Links
We take your privacy seriously and implement standard security measures to protect your personal data.
- Secure Tracking: The Live Order Tracking link sent to your email contains a uniquely generated, encrypted token. Only someone with this exact URL can view your live driver status and delivery address.
- Data Retention: We retain your order history to handle vendor payouts, manage refunds, and provide you with historical receipts.
5. Cookies and Local Storage
Our platform uses minimal cookies and browser local storage to improve your user experience. For example, if you are a Vendor, we use local storage to remember your dashboard preferences and silence alert sounds for orders you have already acknowledged. We do not use intrusive tracking cookies for third-party advertising.
6. Your Rights
Depending on your jurisdiction, you have the right to request access to the personal data we hold about you or request that we delete your order history from our active databases. To make a request, please contact our support team.
7. Changes to this Policy
We may occasionally update this Privacy Policy to reflect new platform features or legal requirements. Any changes will be posted on this page with an updated “Effective Date.”
Contact Us If you have any questions or concerns regarding how Pesan Hantar handles your personal data, please contact our administration team. (jom@pesanhantar.com)